Ordering
How do I place an order on WatuFood?
Placing an order on WatuFood is easy! Just browse our selection of restaurants, choose your desired items, add them to your cart, and proceed to checkout. You can pay securely online using various payment methods.
Is there a minimum order amount?
Yes, most restaurants on WatuFood have a minimum order amount to qualify for delivery. You can find the minimum order amount displayed on each restaurant’s page.
How can I track my order?
Once your order is placed, you’ll receive a confirmation email with an estimated delivery time. You can also track your order’s progress in real-time within your WatuFood account.
Delivery
What areas do you deliver to?
WatuFood currently delivers to all areas within Dar es Salaam and Dodoma city center. We are constantly expanding our delivery zones, so stay tuned for updates!
What are your delivery fees?
Delivery fees vary depending on the restaurant you order from and your delivery distance. You’ll see the exact delivery fee before confirming your order.
How long does delivery usually take?
Delivery times can vary depending on the restaurant’s location, traffic conditions, and order volume. You’ll see an estimated delivery time during checkout.
Payment
What payment methods do you accept?
WatuFood accepts various secure online payment methods, including TigoPesa, MPESA, Airtel Money, HaloPesa, Visa Card, and Master Card.
Can I pay cash on delivery?
Cash on delivery (COD) may be available for select restaurants. Please check the specific restaurant’s page for available payment options.
How do I get a refund if my order is incorrect or incomplete?
We strive to ensure your order is correct and complete. However, if you encounter any issues, please contact our customer support team through our WhatsApp number +255 676 267 299 or website. We’ll be happy to assist you with a refund or replacement.